Business Terms and Conditions

1. Introduction

These terms and conditions govern the agreement between the service provider (us) and the customer (you). By booking our services, you agree to abide by these terms.

2. Property Sizes and Pricing

Our cleaning prices are based on the size of the property as follows:

Studio (Maximum 3 rooms)

Includes: 1 combined living/sleeping area, 1 bathroom, 1 kitchen.

One Bedroom (Maximum 4 rooms)

Includes: 1 bedroom, 1 bathroom, 1 reception room, 1 kitchen.

Two Bedrooms (Maximum 6 rooms)

Includes: 2 bedrooms, up to 2 bathrooms, 1 reception room, 1 kitchen.

Three Bedrooms (Maximum 7 rooms)

Includes: 3 bedrooms, up to 2 bathrooms, 1 reception room, 1 kitchen

Four Bedrooms (Maximum 8 rooms)

Includes: 4 bedrooms, up to 2 bathrooms, 1 reception room, 1 kitchen

Five Bedrooms (Maximum 10 rooms)

Includes: 5 bedrooms, up to 3 bathrooms, 1 reception room, 1 kitchen.

Six Bedrooms (Maximum 12 rooms)

Includes: 6 bedrooms, up to 4 bathrooms, up to 1 reception room, 1 kitchen.

For property sizes exceeding these limits, a written quotation will be provided before a booking is accepted.

3. Additional Rooms

Any additional rooms beyond the maximum number specified above will incur additional charges, as follows:

Additional Bedroom: £50

Additional Bathroom: £40

Additional Reception Room: £50

Dining Room: £50

Study/Office: £45

Utility Room: £35

Conservatory: £60

Storage Room: £30

Cellar/Basement: £70

Attic/Loft: £70

Garage: £40 (if not already included)

Garden Cleaning: £80

4. Additional Services

The following services are available at an additional cost:

Oven Cleaning: £60

Carpet Cleaning: £75 per room

Upholstery Cleaning: £50 per piece

5. Payment Terms

Payment for services must be made in full upon completion of the cleaning job. Failure to do so will result in additional charges for delayed payment. We accept Major Debit, credit cards, and bank transfers.

6. Booking and Cancellation Policy

Cancellations must be made at least 24 hours prior to the scheduled cleaning. Failure to cancel within this period will result in a 50% charge of the cleaning cost.

7. Our 72-Hour Satisfaction Guarantee

We offer a 72-hour no-quibble return to the property to rectify and improve any areas that do not meet our customer satisfaction. This guarantee is only valid under the following conditions:

7.1 The property must remain vacant during the 72-hour period.

7.2 No one must move in or remain living in the property during this time.

7.3 If these conditions are met, we will return to re-clean at no additional cost. If the property is occupied, the satisfaction guarantee will be void.

8. Limitations of Liability

While we aim to provide the highest standard of cleaning, we are not liable for:

Pre-existing damage to the property or its contents.

Loss or damage to personal items that were not properly stored.

Services not explicitly agreed upon in writing.

9. Force Majeure

We are not responsible for delays or cancellations due to events beyond our control, such as extreme weather conditions or emergencies.

10. Contact Information

For questions, bookings, or to discuss any issues, please contact us at:

+44 (0) 333 880 7788

info@evestaffcleaning.co.uk

Evestaff residential cleaning, the workshop, 32-40 tontine street, folkestone, kent, ct20 1ju